The second-hand marketplace Members Share Anger Over Sizing Modifications
Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
This online marketplace has updated its measurement guidelines for female and kids' apparel but did not contact all shoppers about the modification.
Digital Channels Backlash
Countless users and merchants have taken to social media saying Vinted listings now show an altered size classification compared to what was initially listed due to the recalibration.
Vinted explained the new system was more in line with other platforms.
The platform has recommended to check their listings and update the measurements by hand when needed, causing user dissatisfaction.
Size Classification Updates
Before the change, the sizing featured one number and one letter, for instance S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
For certain items, the sizing has been recategorised - like an L measurement was previously a 12 but now shows as UK 16-18.
User Experiences
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, located in Scotland, stated items she posted featuring size 14 markings were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Required Changes
Charlotte Lunn, located in England, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she stated.
Marketplace Information
The platform boasts over 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change to the app has proved unpopular: previously, Vinted reversed a change regarding delivery choices due to shopper criticism.
